Service Desk Analyst Intern
Recruitment timeline
Location: Capgemini – Trafford Park, Stretford, Manchester, M41 7HA
Hybrid working: 2-3 days per week in Manchester office
Team: Cloud Infrastructure Services
Internship duration: 6 months
Hours: 37.5hrs per week
Salary: £13.45 p/hour
Application deadline: 14 August 2026 at midday
Interviews: Aug/Sept – 1 stage interview
Placement start date: Oct / Nov 2026
Who are Capgemini?
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
Capgemini is an equal opportunity employer actively encouraging applications from candidates of all backgrounds and experiences. We welcome and value the unique contributions that individuals bring to our team. Capgemini is committed to building inclusive teams where neurodiverse people can thrive.
Join us in shaping a future where diversity is celebrated, and unique talents are embraced.
About the team
Our Service Desk Team is a supportive and inclusive group that values collaboration, diversity, and continuous development. We believe that different backgrounds and experiences help our people succeed and bring fresh perspectives to the team. You'll work in a dynamic office environment with the flexibility of hybrid working, balancing time with colleagues and opportunities to work from home. We're also committed to helping our people build rewarding careers, offering ongoing learning, development, and opportunities to grow and progress within the organisation.
Supporting our clients is at the heart of everything we do, and we are committed to delivering outstanding customer service with every interaction. We work hard, help one another, and believe in having fun along the way.
About the role
You will be the first point of contact for our customers and will diagnose and resolve first level technical and software issues.
Your day to day tasks will consist of:
- providing 1st line support for the service desk
- answering calls to the Service Desk
- assigning calls to relevant support teams
- actioning back-office requests as and when required
- advising clients and support teams of known problems and workarounds
- ensuring users are updated with the progress of their call/change.
Skills required for the role
- good PC skills – including a basic knowledge of MS Office and general PC knowledge
- good written and verbal communication skills
- good customer service skills
- good IT knowledge
- good analytical skills.
What we offer you
As part of the Ambitious About Autism Employ Autism programme, Capgemini provides:
- reasonable workplace adjustments tailored to individual needs
- clear instructions and structured tasks
- access to mentors, buddies, and neurodiversity champions
- flexible working arrangements where possible.
Support will always be agreed with the individual and reviewed as needed.
Eligibility criteria
Before applying, please ensure that you meet the following criteria:
- you are autistic
- you are aged 18-25 at the start of the internship
- you are a UK resident/have the right to work in the UK for the duration of the internship.
How to apply
- Read the full job description.
- Join the Employ Autism group on our Youth Network. Details on how to login or join here.
- Follow the instructions on the opportunity page.
Recruitment process
- Complete the registration form. This will be listed on the opportunity page.
- Complete the Capgemini application form and upload your CV. Details on how to do this will be sent to you by the Employ Autism team.
- Applications will be shared with the line manager to review and shortlist.
- Shortlisted candidates will be invited to attend an interview. You will be provided with an interview pack which includes information about who will be interviewing you, the interview questions and details on the interview task you will need to complete.
- Successful candidates will be required to complete Baseline Security Clearance as part of the onboarding. This includes and identify check, right to work check, employment history check, criminal record check and proof of where you have lived over the past 3 years. The Employ Autism team will be available to assist you with completing these checks. If you have any questions or concerns about these checks, please email our team on exchange@ambitiousaboutautism.org.uk.
Support during the application process
The Employ Autism team can provide additional application support for autistic young people aged 18-25 years old. If would like to discuss your suitability to the role prior to completing your application, please specify this in your initial email to our team.
If you receive Universal Credit / Employment Support Allowance and have any questions about the impact of taking part in the programme, please speak with your work coach or disability employment adviser at the Department for Work and Pensions Job centre directly. Each individual’s circumstances will vary. We cannot provide advice on Universal Credit / Employment Support Allowance. You may find additional advice and support at Benefits Calculators or Turn 2 Us.
