Food and essentials during lockdown
Supermarkets are working with the government to make sure vulnerable people have priority access to food and other essentials.
Using home delivery services instead of going shopping reduces the risk of spreading and catching Coronavirus. This is particularly important for those who have been identified as vulnerable or shielding.
A vulnerable person may have either received a letter from the NHS saying they are clinically extremely vulnerable or been contacted by a GP or hospital clinician and asked to ‘shield’.
Supermarkets are matching their registered customers against the government list to identify those who are registered as a vulnerable or shielding person. You can register as a vulnerable person, or on behalf of someone else, on the government’s website.
Find out more about how each of the major supermarket chain is helping vulnerable people access home delivery services.
Tesco has made changes to online home delivery and Click+Collect but are trying to prioritise home delivery slots for vulnerable customers, reserving “hundreds of thousands of home delivery slots a week”.
To get access to a priority slot, phone 0800 917 7359.
Sainsbury’s has extended the opening hours for the majority of supermarkets and are now open from 8am- 10pm.
Sainsburys supermarkets have set aside customers walk in slots for the vulnerable, elderly, NHS and Social Care workers every Monday, Wednesday and Friday from 8am-9am.
If registered Sainsbury’s customers haven't been contacted already, then they should be soon. Otherwise, customers can register via phone for priority delivery and call, 0800 328 1700 between 8am-11pm on Monday to Sunday.
Asda has written to over 91,000 of their most vulnerable customers with a customer account. Those who received an email have been sent advice about how to claim a delivery slot free of charge.
Morrisons has not implemented specific delivery slots for vulnerable customers but has introduced other methods to try and help customers, including:
Making more delivery slots available to customers on the Morrisons website and the Morrisons Store on Amazon Prime Now
Launching vegetarian and meat food boxes that are designed to provide homes with everyday essentials
Launching a customer call centre open 8am-11pm on 0345 322 0000 for food orders to be taken over the phone instead of online.
Waitrose has pledged “at least 25 per cent of orders to elderly and vulnerable customers” and are in the process of contacting vulnerable customers to offer them delivery slots.
To help cope with demand, Waitrose has asked that their customers wait to be contacted by them.
You can read its Frequently Asked Questions for more information.
Iceland is temporarily limiting online orders and prioritising customers who are over state pension age, self-isolating or otherwise vulnerable, including those with a disability.
When booking a delivery with Iceland, customers are asked if they are over the state pension age, vulnerable or self-isolating.