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Online safety

Online safety

We know that children and young people spend a significant amount of time online.  

The internet has lots of fantastic resources and offers spaces to be social with friends and family through gaming, social media and interactive chats. But it’s important to be aware of the risks of the internet and be sure that you and your family are using it safely.  

If anything online makes you even slightly uncomfortable, it’s important to know there is guidance available to support you and your family. You can always talk to someone if you are worried, and you should report inappropriate content or scams. 

To help you talk to your child about staying safe online you might use our easy read guide.  


Talking to strangers 

Some games are designed to be played in teams or against other people. This means young people can easily play with people they don’t know and haven’t met. They can communicate using voice, video or text chat. Some gamers use voice chat to discuss tactics and many games have a chat room. 

Using public platforms to research and discuss topics, such as Reddit, allow you to speak to people with similar interests. Public forums and platforms are open to anyone.

Consider using parental controls to minimise contact with people that you don’t know in the real world and talk to your child about whether they really know the people they might be communicating with online. Sadly, those who want to groom and exploit children use many tactics to win their trust quickly, or put them in a position where they are afraid to seek help from family or friends. Talking to your child and agreeing rules in advance can help.  

There is a risk to any child or young person, but those who are already more vulnerable, for example because of loneliness or a learning disability, are more susceptible to being groomed or scammed on these platforms. 


Cyber bullying 

Interactive media such as online games or forums gives people the opportunity to be more cruel than they might be face to face. Sometimes, children and young people may be exposed to name calling, abusive language and excessive criticism. These are all forms of cyber bullying. 

Cyber bullying can make you feel very overwhelmed and isolated. The person being bullied might be reluctant to let family anywhere near their mobile or laptop and might show increased signs of being distressed, anxious and withdrawn. 

If you are concerned about cyber bullying, you can contact Bullying UK on 0808 800 2222. 

As a parent you can also find information on cyber bullying and tips on how to bring up the issue with your child at Internet Matters

When talking to your child or young person about staying safe online you can also encourage them to be polite and not say anything online that they wouldn’t say to someone face to face. 


Explicit content 

Spending time online gives children and young people the opportunity to explore the internet. Sometimes people come across explicit content that might not be age appropriate. Social media posts, webpages and links or images received online can include inappropriate information and images. This can include violent images, graphic descriptions, hate sites and more. Seeing unsuitable content might cause feelings of shame, guilt, confusion or even excitement. 

It is important you know where to go if you or your child come across inappropriate content.  

You can report any inappropriate, explicit or illegal content to CEOP

You can get advice about setting up parental control from the NSPCC


Scams and phishing 

Scams are sophisticated and difficult to spot, especially for children and young people. Scammers usually want to know your personal information or ask you to send money. It is important to know how to spot a scam

Some scammers choose to explicitly target children and young people, especially those that seem to be more vulnerable or spend a significant amount of time online. It is important that you and your family never give out your personal or financial details to anyone online. Some scammers try to get this information from you in a more subtle way, by seeing objects around you in a video chat (school certificates on a pinboard for example), through quizzes, or asking questions in conversation that might give them the answers to common security questions (like your pet’s name, place of birth). 

Phishing attempts also try to get access to your sensitive data. Many attempts are made through email. If you’ve spotted something that looks suspicious report it to the Government’s Suspicious Email Reporting Service by emailing

If you have lost money tell your bank and report it as a crime to Action Fraud


Staying up to date  

To stay updated with the latest social networks, apps and games that your child, young person or you are check NSPCC’s Net Aware for the latest safety news and information. The online safety tips, advice and activities have been created in partnership with our young people for parents and carers of children with SEND. 


Further reading 

London Grid for Learning for support for parents and carers to keep their children safe online.

Parent info for support for parents and carers to keep their children safe online. 

Thinkuknow for advice from the National Crime Agency to stay safe online. 

UK Safer Internet Centre for advice for parents and carers.